Have a question, issue, or feedback? Our expert support team is here to help you get the most out of Heart Rate Hero.
How do I get started with Heart Rate Hero?
Getting started is easy! Download the app from the App Store, open it, allow camera access, place your fingertip gently over the camera lens, and tap "Start Monitoring." The app will use your iPhone's camera and flash to detect your heart rate. Start with good lighting and stay still for the most accurate readings.
Is Heart Rate Hero safe to use?
Heart Rate Hero is safe for wellness and fitness tracking. However, it's for informational purposes only and not a medical device. Always consult healthcare professionals for medical advice. If you experience chest pain, shortness of breath, or other concerning symptoms, seek immediate medical attention.
How accurate is the camera-based heart rate monitoring?
Heart Rate Hero uses advanced algorithms to achieve 99% accuracy when used correctly. For best results: use good lighting, keep your finger still, cover the camera lens completely, and ensure your finger is clean and dry. The app works by detecting subtle color changes in your skin caused by blood flow.
What are HRV features and how do I use them?
Heart Rate Variability (HRV) measures the variation between heartbeats. Premium features include SDNN (long-term variability), RMSSD (recovery tracking), and PNN50 (stress adaptation). These metrics help you understand your body's response to stress, recovery, and overall cardiovascular health. Higher HRV generally indicates better health and recovery.
How does the AI Food Scanner work?
The AI Food Scanner (Premium feature) uses advanced image recognition to analyze your meals. Simply take a photo of your food, and the AI instantly provides calorie counts, nutrition breakdown, and macronutrient information. The app can then correlate this data with your heart rate patterns to show how different foods affect your cardiovascular health.
Why is my heart rate reading inconsistent?
Inconsistent readings can be caused by: insufficient lighting, finger movement, dirty camera lens, cold fingers, or not covering the camera completely. For best results: clean your camera lens, use bright lighting, keep your finger still, warm your hands if cold, and ensure complete coverage of the camera lens.
What's the difference between free and premium features?
Free features include basic heart rate monitoring, simple health check history, and exercise logging. Premium features include advanced HRV analysis (SDNN, RMSSD, PNN50), AI Food Scanner, personalized health insights, correlation analysis, exportable data, and rhythm irregularity alerts. Premium plans start at A$3.99/week.
Is my health data private and secure?
Absolutely! Heart Rate Hero is designed with privacy first. All your health data is encrypted and stored locally on your device. We never send your data to the cloud, don't require account creation, and you maintain complete control over your information. Your privacy is our priority.